Post by yamanhosen8564 on Feb 14, 2024 0:51:13 GMT -5
Which I have to admit, I was initially skeptical of), LiveAgent offers a full customer support suite. Other standout features include a Twitter and Facebook integration for managing your company social channels, where agents can monitor mentions, respond to posts, and create support tickets right from the chat interface—though they are add-ons on lower price plans.
There's also a self-service customer support portal for managing forum posts, articles, and customer feedback. If I had a gripe with LiveAgent, it would be their use of icons rather Burundi Email List than labels within the chat agent's window. For example, under Ticket, are seven icons. One is an envelope, which you might suspect would be email. But hover, and it says "related tickets." There are roughly 20 icons in the window to learn.
With practice, they'll become automatic, but labels would be less ambiguous. You can also automate LiveAgent with LiveAgent's Zapier integrations to do things like automatically send a Slack message whenever there's a new LiveAgent customer or add new chat contacts to your email marketing list. Send new Slack message when a customer is created in LiveAgent Try it LiveAgent, Slack LiveAgent + Slack More details Add new LiveAgent customers to a Mailchimp list Try it LiveAgent, Mailchimp LiveAgent + Mailchimp More details LiveAgent price: From $9/user/month for Small business plan with 2 live chat buttons Other options for adding live chat to the mix While these five picks are some of the best live chat apps designed for customer service, there are plenty of other great options out there.
There's also a self-service customer support portal for managing forum posts, articles, and customer feedback. If I had a gripe with LiveAgent, it would be their use of icons rather Burundi Email List than labels within the chat agent's window. For example, under Ticket, are seven icons. One is an envelope, which you might suspect would be email. But hover, and it says "related tickets." There are roughly 20 icons in the window to learn.
With practice, they'll become automatic, but labels would be less ambiguous. You can also automate LiveAgent with LiveAgent's Zapier integrations to do things like automatically send a Slack message whenever there's a new LiveAgent customer or add new chat contacts to your email marketing list. Send new Slack message when a customer is created in LiveAgent Try it LiveAgent, Slack LiveAgent + Slack More details Add new LiveAgent customers to a Mailchimp list Try it LiveAgent, Mailchimp LiveAgent + Mailchimp More details LiveAgent price: From $9/user/month for Small business plan with 2 live chat buttons Other options for adding live chat to the mix While these five picks are some of the best live chat apps designed for customer service, there are plenty of other great options out there.